RMA Request

Advanixs offers RMA (Return of Material Authorization) services to original purchase customers to guarantee Advanixs product quality is free from defects in materials and workmanship during the warranty period.

Advanixs provides RMA services for product repair and replacement during a standard warranty period. The warranty periods listed below are effected from the date of delivery.

• 24 months for board-level products.
• 12 months for system-level products.
• Warranty subject to the original manufacturer for non-outsourcing products.
• No warranty will be offered for LCD backlight, Inverter, CPU, Memory, DOC, DOM, CF, Cable and others.

1. Contact either our sales or technical support staff to report defective products.
2. To faster identify the problem and possible solutions, please describe the problem as specifically as possible.
3. Request a RMA number before returning any products for repair or replacement.
4. Submit a complete RMA-REQUEST form, listing all returned items with model number, condition, quantity and all necessary information
5. Please pack each faulty item along with one copy of the RMA form, and a detailed problem description tag before return shipment.
6. Please wrap and pack all returned items, either motherboard or system, in anti-static packaging material to protect against breakage or electrostatic damage during shipment
7. Service Charge : Service charges are applicable for all out-of-warranty items.